All Items must be returned in their original condition, without having been worn, washed or altered.
Return shipments may be processed with a service of your choice, you have to take responsibility of a proper delivery to us. Returns are on the expense of the customer.
There are two possibilities to make your cancellation statement:
1. cancellation statement by return
Your canellation statement results simply by returning the merchandise to us within 14 days of receipt.
2. written cancellation statement
Your cancellation statement is done within 14 days after receipt, by email or fax.
refund of the purchase price:
after receipt of the returned goods we shall inform you by email about the refund to be expected. the refund will be proceeded immediately. please note:
1. REFUND METHOD WILL BE THE SAME AS THE PURCHASE
2. THE AMOUNT WILL ALWAYS BE REFUNDED TO THE BUYER RESPECTIVLEY THE CARD- OR ACCOUNT HOLDER
3. SHIPPING COSTS WILL NOT BE REFUNDED
4. IF THE PURCHASE WAS MADE WITH A VOUCHER A NEW VOUCHER WILL BE ISSUED
5. THE DURATION OF THE REFUND DEPENDS ON THE PAYMENT METHOD
for further information please get in touch with our customer SERVICE:
phone: +43 1 526 44 14
fax: +43 1 526 44 144